Privacy Policy
**Privacy Policy**
**Effective Date**: [Insert Date]
At OZiva, owned by Zywie Ventures Pvt. Ltd., we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, purchase our products, or interact with us through other services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
---
### 1. **Introduction**
OZiva is a direct-to-consumer brand providing wellness and nutrition products. We collect personal information from customers in the UAE in order to provide our services, process orders, and communicate important information related to our products. This Privacy Policy complies with the applicable data protection laws of the United Arab Emirates (UAE), including the UAE Data Protection Law (2021), as well as any other relevant regulations.
### 2. **Information We Collect**
We collect two types of information:
#### a. **Personal Information**
This is information that you provide to us directly when you use our website or services, such as:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (credit/debit card details, bank account details)
- Account login credentials (username, password)
- Communication preferences (email, SMS notifications)
- Any other information you provide through contact forms, surveys, or customer support interactions
#### b. **Automatically Collected Information**
When you visit our website, we may automatically collect certain information using cookies, tracking technologies, and analytics tools, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited on our website
- Date and time of your visit
- Referring URLs (websites you visited before ours)
This information is collected for the purpose of improving our website, providing personalized content, and enhancing your experience.
### 3. **How We Use Your Information**
We use your personal data for the following purposes:
- **Order Processing**: To process and fulfill your orders, including shipping, billing, and delivering products to you.
- **Customer Support**: To respond to inquiries, provide assistance, and handle returns, exchanges, or complaints.
- **Marketing and Promotions**: To send promotional emails, newsletters, or offers related to our products, if you have opted in to receive such communications. You can unsubscribe from these communications at any time.
- **Personalization**: To tailor the content of our website and offers based on your preferences and behavior.
- **Payment Processing**: To process payments securely and prevent fraud.
- **Legal Compliance**: To comply with applicable laws, including fraud prevention, regulatory reporting, and other legal obligations.
### 4. **Legal Basis for Processing Your Data**
Under the UAE Data Protection Law (2021), we process your personal data based on the following legal grounds:
- **Performance of a Contract**: We process your personal information to fulfill our obligations under a contract, such as processing your orders and delivering products.
- **Consent**: We may process certain data, such as for marketing purposes, based on your consent. You can withdraw your consent at any time by opting out of marketing communications.
- **Legitimate Interests**: We may process your information for legitimate business purposes, such as improving our services, website functionality, and customer experience, provided such interests do not override your rights.
- **Legal Obligation**: We may process your information as required by law, such as for tax, accounting, or regulatory compliance.
### 5. **How We Protect Your Data**
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. These measures include:
- Secure encryption of sensitive payment data.
- Regular security audits of our systems and infrastructure.
- Restricting access to personal data to authorized personnel only.
- Adhering to best practices for data security and privacy.
However, please note that no data transmission or storage method can guarantee 100% security, and while we strive to protect your information, we cannot guarantee absolute security.
### 6. **Sharing Your Information**
We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data with trusted third-party service providers under the following circumstances:
- **Payment Processors**: To process payments securely and verify transactions.
- **Shipping Partners**: To deliver products to you, including logistics and courier services.
- **Service Providers**: To provide technical support, website hosting, customer service, and marketing services.
- **Legal and Regulatory Authorities**: If required by law, for example, in response to a court order or legal request.
These third parties are obligated to protect your data and use it only for the specific purposes for which it is shared.
### 7. **Cookies and Tracking Technologies**
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you and remember your preferences.
- **Essential Cookies**: These cookies are necessary for the functioning of our website (e.g., shopping cart functionality).
- **Analytical Cookies**: These cookies allow us to analyze website traffic and user behavior to improve the functionality of our website.
- **Marketing Cookies**: These cookies are used to deliver personalized advertising and promotions based on your browsing behavior.
You can manage or disable cookies through your browser settings, but please note that doing so may affect the functionality of our website.
### 8. **Data Retention**
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.
### 9. **Your Rights and Choices**
You have the following rights regarding your personal data:
- **Access**: You have the right to request access to the personal data we hold about you.
- **Correction**: You can request that we correct or update any inaccurate or incomplete personal data.
- **Deletion**: You can request the deletion of your personal data, subject to legal and contractual obligations.
- **Objection to Processing**: You can object to the processing of your personal data, particularly if we are processing it based on legitimate interests.
- **Data Portability**: You may request a copy of your personal data in a structured, machine-readable format.
- **Withdrawal of Consent**: If we are processing your data based on consent, you can withdraw your consent at any time by contacting us.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
### 10. **International Transfers**
As a global business, your personal data may be transferred and processed outside of the UAE, including in countries where our servers or third-party service providers are located. We ensure that any such transfers comply with applicable data protection laws and that your data is protected.
### 11. **Children’s Privacy**
Our website and services are not intended for children under the age of 18. We do not knowingly collect or solicit personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information from our records.
### 12. **Changes to This Privacy Policy**
We reserve the right to modify or update this Privacy Policy at any time. When we do so, we will update the "Effective Date" at the top of this page. Any changes will be effective upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
### 13. **Contact Us**
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
- **Email**: support@oziva.com
- **Phone**: [Insert phone number]
- **Address**: [Insert business address in UAE]
---
By using our website and services, you consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy.
**Disclaimer**: This Privacy Policy is a template designed for informational purposes only. For legal accuracy and compliance with specific local laws and regulations, it is recommended to consult with a legal professional familiar with UAE law.
**Effective Date**: [Insert Date]
At OZiva, owned by Zywie Ventures Pvt. Ltd., we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, purchase our products, or interact with us through other services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
---
### 1. **Introduction**
OZiva is a direct-to-consumer brand providing wellness and nutrition products. We collect personal information from customers in the UAE in order to provide our services, process orders, and communicate important information related to our products. This Privacy Policy complies with the applicable data protection laws of the United Arab Emirates (UAE), including the UAE Data Protection Law (2021), as well as any other relevant regulations.
### 2. **Information We Collect**
We collect two types of information:
#### a. **Personal Information**
This is information that you provide to us directly when you use our website or services, such as:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (credit/debit card details, bank account details)
- Account login credentials (username, password)
- Communication preferences (email, SMS notifications)
- Any other information you provide through contact forms, surveys, or customer support interactions
#### b. **Automatically Collected Information**
When you visit our website, we may automatically collect certain information using cookies, tracking technologies, and analytics tools, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited on our website
- Date and time of your visit
- Referring URLs (websites you visited before ours)
This information is collected for the purpose of improving our website, providing personalized content, and enhancing your experience.
### 3. **How We Use Your Information**
We use your personal data for the following purposes:
- **Order Processing**: To process and fulfill your orders, including shipping, billing, and delivering products to you.
- **Customer Support**: To respond to inquiries, provide assistance, and handle returns, exchanges, or complaints.
- **Marketing and Promotions**: To send promotional emails, newsletters, or offers related to our products, if you have opted in to receive such communications. You can unsubscribe from these communications at any time.
- **Personalization**: To tailor the content of our website and offers based on your preferences and behavior.
- **Payment Processing**: To process payments securely and prevent fraud.
- **Legal Compliance**: To comply with applicable laws, including fraud prevention, regulatory reporting, and other legal obligations.
### 4. **Legal Basis for Processing Your Data**
Under the UAE Data Protection Law (2021), we process your personal data based on the following legal grounds:
- **Performance of a Contract**: We process your personal information to fulfill our obligations under a contract, such as processing your orders and delivering products.
- **Consent**: We may process certain data, such as for marketing purposes, based on your consent. You can withdraw your consent at any time by opting out of marketing communications.
- **Legitimate Interests**: We may process your information for legitimate business purposes, such as improving our services, website functionality, and customer experience, provided such interests do not override your rights.
- **Legal Obligation**: We may process your information as required by law, such as for tax, accounting, or regulatory compliance.
### 5. **How We Protect Your Data**
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. These measures include:
- Secure encryption of sensitive payment data.
- Regular security audits of our systems and infrastructure.
- Restricting access to personal data to authorized personnel only.
- Adhering to best practices for data security and privacy.
However, please note that no data transmission or storage method can guarantee 100% security, and while we strive to protect your information, we cannot guarantee absolute security.
### 6. **Sharing Your Information**
We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data with trusted third-party service providers under the following circumstances:
- **Payment Processors**: To process payments securely and verify transactions.
- **Shipping Partners**: To deliver products to you, including logistics and courier services.
- **Service Providers**: To provide technical support, website hosting, customer service, and marketing services.
- **Legal and Regulatory Authorities**: If required by law, for example, in response to a court order or legal request.
These third parties are obligated to protect your data and use it only for the specific purposes for which it is shared.
### 7. **Cookies and Tracking Technologies**
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you and remember your preferences.
- **Essential Cookies**: These cookies are necessary for the functioning of our website (e.g., shopping cart functionality).
- **Analytical Cookies**: These cookies allow us to analyze website traffic and user behavior to improve the functionality of our website.
- **Marketing Cookies**: These cookies are used to deliver personalized advertising and promotions based on your browsing behavior.
You can manage or disable cookies through your browser settings, but please note that doing so may affect the functionality of our website.
### 8. **Data Retention**
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.
### 9. **Your Rights and Choices**
You have the following rights regarding your personal data:
- **Access**: You have the right to request access to the personal data we hold about you.
- **Correction**: You can request that we correct or update any inaccurate or incomplete personal data.
- **Deletion**: You can request the deletion of your personal data, subject to legal and contractual obligations.
- **Objection to Processing**: You can object to the processing of your personal data, particularly if we are processing it based on legitimate interests.
- **Data Portability**: You may request a copy of your personal data in a structured, machine-readable format.
- **Withdrawal of Consent**: If we are processing your data based on consent, you can withdraw your consent at any time by contacting us.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
### 10. **International Transfers**
As a global business, your personal data may be transferred and processed outside of the UAE, including in countries where our servers or third-party service providers are located. We ensure that any such transfers comply with applicable data protection laws and that your data is protected.
### 11. **Children’s Privacy**
Our website and services are not intended for children under the age of 18. We do not knowingly collect or solicit personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information from our records.
### 12. **Changes to This Privacy Policy**
We reserve the right to modify or update this Privacy Policy at any time. When we do so, we will update the "Effective Date" at the top of this page. Any changes will be effective upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
### 13. **Contact Us**
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
- **Email**: support@oziva.com
- **Phone**: [Insert phone number]
- **Address**: [Insert business address in UAE]
---
By using our website and services, you consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy.
**Disclaimer**: This Privacy Policy is a template designed for informational purposes only. For legal accuracy and compliance with specific local laws and regulations, it is recommended to consult with a legal professional familiar with UAE law.