Terms & Conditions

Terms of Service
Effective Date: [Insert Date]

Welcome to OZiva, a direct-to-consumer brand owned by Zywie Ventures Pvt. Ltd. By accessing or using our website, products, or services, you agree to be bound by the following terms and conditions (“Terms of Service”), which govern your use of our website (www.oziva.com) and the services we provide in the UAE. These Terms of Service are designed to ensure that you have a clear understanding of your rights and obligations when using our website and purchasing products from OZiva.

If you do not agree with these terms, you are advised to refrain from using our website or services.

1. Introduction

OZiva is a brand of Zywie Ventures Pvt. Ltd. (hereinafter referred to as "we," "our," or "us"), a company registered under the laws of India, providing high-quality wellness and nutrition products to customers in the UAE. We are a direct-to-consumer (D2C) brand focused on delivering premium products to improve the health and well-being of our customers.

2. Eligibility

By accessing or using our website or services, you represent and warrant that:

  • You are at least 18 years of age, or are using the website with the consent of a parent or legal guardian.
  • You are legally capable of entering into binding contracts as per UAE law.
  • You are in the UAE and purchasing products for personal, non-commercial use.

3. Account Registration

In order to make purchases or access certain services, you may be required to create an account on our website. You agree to provide accurate, current, and complete information during the registration process and to update this information to maintain its accuracy. You are responsible for safeguarding your account credentials and agree to notify us immediately of any unauthorized use of your account.

4. Use of Website

You agree to use the website in compliance with all applicable laws and regulations in the UAE. You may not:

  • Violate or attempt to violate the security of our website, including accessing data not intended for you, or interfering with the service to any user.
  • Use any automated tools, scripts, or methods (e.g., bots, scrapers) to access, monitor, or extract data from our website.
  • Use the website for any unlawful or unauthorized purposes.

5. Products and Services

We offer a wide range of wellness products on our website, including but not limited to dietary supplements, skin care, and fitness-related products.

  • Product Descriptions: We strive to provide accurate descriptions and images of products, but we do not warrant that all information (including product descriptions, pricing, or availability) is error-free.
  • Pricing: All prices are listed in AED (United Arab Emirates Dirham) and may be subject to change without notice.
  • Product Availability: We make every effort to ensure products are in stock. However, if a product is unavailable, we will inform you as soon as possible.

6. Ordering Process

Once you place an order, we will send an order confirmation via email. The contract of sale between you and us will be formed only upon our acceptance of your order.

  • Order Confirmation: If the item is in stock and payment is authorized, we will proceed to fulfill your order. If we are unable to fulfill your order, we will notify you and offer a refund, store credit, or alternative products.
  • Cancellation and Modifications: Orders can be canceled or modified before they are dispatched. If you wish to cancel or modify your order, please contact our customer support team as soon as possible.

7. Payment Terms

We accept various methods of payment including credit/debit cards, digital wallets, and other local payment methods in the UAE. You agree to pay for all orders placed through your account. Payments will be processed securely through third-party payment processors.

By providing your payment information, you authorize us to charge the applicable amount for your order, including applicable taxes, delivery fees, and other charges.

8. Shipping and Delivery

We offer shipping services within the UAE.

  • Shipping Costs: Shipping fees will be calculated at checkout and are subject to change based on your location and order size.
  • Delivery Time: We aim to process and dispatch orders within [insert number] business days. Delivery times vary depending on your location, but typically you can expect delivery within [insert number] business days from dispatch.
  • Customs and Import Duties: If applicable, any import duties, taxes, or customs fees are the responsibility of the customer. We recommend checking with the relevant authorities for more information.

9. Returns, Refunds, and Exchanges

We want you to be satisfied with your purchase. If you are not happy with your product, we accept returns and exchanges under the following conditions:

  • Returns: You must contact us within [insert number] days from the date of delivery to initiate a return request.
  • Eligibility: The item must be unused, unopened, and in its original packaging.
  • Refunds: Once your return is processed, we will issue a refund to your original payment method. Shipping fees may not be refundable.

Please refer to our detailed Return and Refund Policy for more information.

10. Privacy Policy

We are committed to protecting your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.

11. Intellectual Property

All content on the website, including logos, product descriptions, images, and other materials, are owned or licensed by Zywie Ventures Pvt. Ltd. and are protected by intellectual property laws. You agree not to use, copy, modify, or distribute any content from our website without our prior written consent.

12. Limitation of Liability

To the fullest extent permitted by law, Zywie Ventures Pvt. Ltd. shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities arising from the use of or inability to use our products or services.

13. Dispute Resolution and Governing Law

Any disputes arising out of or related to these Terms of Service shall be resolved through arbitration under the laws of the UAE. The venue for any legal proceedings shall be Dubai, UAE.

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time by updating this page. Your continued use of the website following any such changes will constitute your acceptance of those changes.

15. Contact Us

If you have any questions, concerns, or feedback about these Terms of Service, please feel free to contact us at:

  • Email: care@oziva.com
  • Phone: [Insert phone number]
  • Address: [Insert business address in UAE]